Welcome to Mehrlux. By using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

1. Account & Access

• You must be of legal age or have permission from a guardian.
• Provide accurate details (email, address, payment info).
• You are responsible for your account and all activity under it.

2. Products

• Product images may vary slightly due to screen settings.
• We do not guarantee exact appearance or expectations.
• Products and prices may change without notice.

3. Orders

• Orders are accepted only after confirmation.
• We may cancel or refuse any order.
• Cancellation may not be possible after confirmation.
• Returns/replacements follow our Return Policy.

4. Pricing & Payment

• Prices may change at any time.
• Final price is shown at checkout.
• Customers must provide valid payment details.
• All charges (shipping, taxes) must be paid.

5. Shipping

• Delivery time: 5–8 working days (estimated).
• Delays may occur due to courier or external factors.
• Risk transfers to the customer after dispatch.

6. Intellectual Property

• All content (images, text, logo) belongs to Mehrlux.
• Do not copy or reuse without permission.

7. Third-Party Tools & Links

• We may provide tools or links from third parties.
• We are not responsible for their content or services.

8. Privacy

• Your data is handled as per our Privacy Policy.
• Some data may be processed by our platform provider.

9. Feedback

• Any feedback or reviews you submit may be used by us.
• We may remove inappropriate or harmful content.

10. Prohibited Use

You must not:

• Use the site for illegal activities
• Provide false information
• Attempt to hack, spam, or misuse the platform

11. Termination

• We may suspend or terminate accounts if Terms are violated.

12. Disclaimer

• All services are provided “as is”.
• We do not guarantee uninterrupted or error-free service.

13. Limitation of Liability

Mehrlux is not responsible for:

• Indirect or accidental damages
• Loss of data, profits, or delays

14. Changes to Terms

• We may update these Terms at any time. Continued use means acceptance.

15. Contact Us

📧 Email: [email protected]

📞 Phone: +91 9544641360

Privacy Policy

Last updated: April 14, 2026

mehrlux operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). mehrlux is powered by Mehrlux, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you use our Services or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control.

By using our Services, you agree to this Privacy Policy.

Personal Information We Collect

“Personal information” means data that identifies or can be linked to you. We may collect:

• Contact details (name, address, phone, email)
• Payment details (card info, transaction details, billing info)
• Account information (username, password, preferences)
• Order details (cart, purchases, returns, wishlist)
• Communication (messages, support requests)
• Device data (IP address, browser, device type)
• Usage data (how you interact with our website)

How We Collect Information

We collect information:

• Directly from you (account, orders, contact forms)
• Automatically (cookies, tracking tools, website usage)
• From service providers (payments, logistics, tech services)
• From partners or third parties

How We Use Your Information

We use your data to:

• Provide and improve our services
• Process orders, payments, returns, and deliveries
• Personalize your shopping experience
• Send updates, offers, and promotions
• Prevent fraud and improve security
• Provide customer support
• Comply with legal requirements

Sharing Your Information

We may share your information:

• With Mehrlux, vendors, and service providers (payments, shipping, hosting)
• With marketing partners for ads and promotions
• When required by law or legal process
• During business transfers (e.g., merger or sale)
• With your consent (e.g., social media integrations)

Relationship with Mehrlux

The Services are hosted by Mehrlux, which processes data to operate and improve the Services.

Information you provide may be shared with Mehrlux and processed in different countries. Mehrlux may also use data to enhance services and features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from minors. If you believe a child has shared information, contact us to remove it.

Data Security & Retention

We take reasonable measures to protect your data, but no system is 100% secure.

We keep your data only as long as needed for:

• Providing services
• Legal compliance
• Resolving disputes

Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Request data transfer
• Opt out of marketing emails

You can unsubscribe anytime via email links.

Complaints

If you have concerns about your data, contact us. You may also have the right to complain to your local authority.

International Transfers

Your data may be stored or processed outside your country. We use legal safeguards where required.

Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated date.

Contact Us

📧 Email: [email protected]

📞 Phone: +91 95446 41360

Shipping Policy

We aim to deliver your order with care, speed, and reliability.

Processing Time

Orders are carefully processed within 1–2 working days after confirmation.

Delivery Timeline

Your order will typically arrive within 5–8 working days from dispatch.

Tracking & Updates

Once shipped, you will receive a tracking ID via WhatsApp, SMS, or email, so you can follow your order every step of the way.

Delays

While we strive for timely delivery, delays may occasionally occur due to factors beyond our control, such as logistics disruptions, weather conditions, or public holidays.

Shipping Charges

Any applicable shipping fees will be transparently shown at checkout before you complete your purchase.

_{Return & Refund Policy}

We offer a 2-day return window, meaning you must request a return within 48 hours of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, and in original condition
• Must include original packaging and tags
• Proof of purchase (receipt/order confirmation) is required
• Unboxing photos and videos are mandatory for all return or refund claims

To initiate a return, contact us at [email protected]

.

(Return address will be shared upon approval.)

⚠️ Items sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately (within 48 hours) so we can resolve the issue.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return or refund:

• Beauty & skincare products
• Perfumes & fragrances
• Baby care items
• Personal care & hygiene products

🚫 Once delivered, these items cannot be returned or refunded under any circumstances.

Replacement Policy (Only in Valid Cases)

We only offer replacement (no refund) in the following situations:

• Wrong item received
• Damaged or defective product

To request a replacement:

• Contact us within 48 hours of delivery
• Provide a clear unboxing video
• Product must be unused and in original packaging

After verification, your replacement will be processed at no extra cost.

Refunds (If Applicable)

If a return is approved:

• Refunds will be issued to your original payment method
• Processing time: up to 15 business days

Note: Your bank or card provider may take additional time to reflect the refund.

If you haven’t received your refund after 15 business days, contact us at

[email protected]